Compared with the development of online banking in developed countries, the development of online banking in China is slow. However, compared with China's own development, there are some gratifying trends. This is mainly reflected in the following aspects.
I Website Design Or increase in the number of banks carrying out transactional online banking business By June 2004, more than 80 Chinese funded banks had set up websites on the Internet, accounting for 50% of all existing banks in China. However, there are only a few banks that can provide online banking services for transactions. At present, there are about 10 banks, accounting for 10% of all existing banks. Major commercial banks, such as Industrial and Commercial Bank of China, China Construction Bank, Agricultural Bank of China, Bank of Communications, China Merchants Bank, CITIC Industrial Bank, etc., have been able to provide customers with transactional online banking services.
2、 The number of banks officially approved by the Central Bank to operate online banking business increased
In 1999, there were only two banks officially approved by the People's Bank of China to open online banking business. By June 2004, the number had risen to 12. Moreover, more banks have submitted applications and will soon be approved by the People's Bank of China.
3、 Foreign banks begin to enter the field of online banking
In August 2002, the Bank of East Asia was approved to open online banking business in the mainland of China. It was the first foreign bank approved to open online banking business in the mainland of China. Since then, foreign banks such as HSBC, Standard Chartered, Hang Seng and Citibank have also been approved to open online banking business, and foreign banks have a strong momentum in opening online banking business.
4、 Online banking business volume is increasing rapidly
This is mainly reflected in the number of customers and transaction amount. By the end of 2003, China's commercial banks had more than 1 million online banking customers, with a transaction amount of 650 billion yuan. By June 2004, China's commercial banks had 1.5 million online banking customers with a transaction amount of 3.5 trillion yuan, covering major large and medium-sized cities nationwide.
5、 The types of online banking business and services have increased rapidly
Before 2000, the online business of banks in China was single, and some banks only provided information services as a propaganda window of banks. However, at present, transaction business has become the main content of online banking services, including loan interest rate inquiry, foreign exchange quotation inquiry, investment and financing consultation, account inquiry, account information update, hanging, transfer, remittance, bank transfer, online payment (B2B, B2C), foreign exchange trading on behalf of customers, etc, Some banks have begun to prepare to provide small amount of pledge loans, housing mortgage loans and other credit businesses on the Internet. At the same time, banks have increasingly attached importance to brand strategy in business operation, and famous websites or famous products have appeared. For example, the "all-in-one card" of China Merchants Bank and the "financial e-channel" of ICBC have become famous brands of E-bank.
6、 Bank websites began to win international recognition
In September 2002, the website of Industrial and Commercial Bank of China was rated as the best bank website in the world in 2002 by the British Banker magazine. The evaluation experts' comments are: ICBC's website adopts the corporate color of "r", which is convenient for Internet browsing, provides secure online banking and payment facilities, and provides branch contact information. The layout is reasonable, and users can easily find the information they need. It is particularly commendable that ICBC's website is in Chinese, English and Chinese. What is provided in English is not only simple information about the bank itself, but also quite comprehensive information for English users. This shows that the service level of online banking in China's banking industry has been close to and in line with the leap level.
