MENU service case
Website construction website design Beijing website construction high-end website production company Shangpin China
We create by embracing change
360 ° brand value__
simplified Chinese character
Simplified Chinese English

Shangpin China Joins Hands with Beisheng Internet to Create a New Chapter in Website Construction

Type: Shangpin Dynamic Learn more

Shanghai website construction customer experience is very important

Source: Shangpin China | Type: city news | Time: August 12, 2020
We do website construction. The main work of website production and customer service is to communicate with customers every day. Many times, customers are not satisfied with you. Many times, we are really wrong. How should we reduce friction with customers? Friction will inevitably damage customer relations, so Shanghai Website Production Company ——Website construction customer service believes that it is necessary to reduce this friction! Today, when I was talking with one of my clients about how to change his website, we almost got into friction.
I communicated with him all day yesterday. There are many places on the website that need to be modified. We check them one by one, send them to the technical modification department, and finally modify them at the end of the work. I informed the customer to confirm. He gave me a reply this morning, saying that there were many changes or imperfections, and some places had not been modified at all. Then he was very angry, and I said that we all modified according to your requirements! He said angrily, "Can you tell your conscience that you are working hard?" I told him that I like my work very much and I am serious. He showed me a change I wanted to say yesterday, but it hasn't changed yet. When I saw that it really did not change, I quickly apologized to him and said, I'm sorry, I will show this technology again! He said nothing.
Shanghai website construction customer experience is very important
After it happened, I thought about why I made such a mistake, but found that I was in a hurry to get off work last night, so I made a mistake, so I apologized to him, but he also forgave me. This is luck in misfortune. I think when we ask the customer to confirm the information in the future, we must confirm it again and again, and then communicate with the customer, so we can't make the time too fast! In addition, the customer's temper may be very excitable sometimes, but we cannot do so at this time. We should calm down, check what he said and tell him! Only in this way can they accept it better!
It is normal for a company like us to encounter such a situation in customer service of website construction, but it depends on the company's service attitude. Therefore, the website construction believes that if you want to do a good job in the website, you must do a good job in customer relations and service first!
Source Statement: This article is original or edited by Shangpin China's editors. If it needs to be reproduced, please indicate that it is from Shangpin China. The above contents (including pictures and words) are from the Internet. If there is any infringement, please contact us in time (010-60259772).
What if your website can increase the number of conversions and improve customer satisfaction?

Make an appointment with a professional consultant to communicate!

* Shangpin professional consultant will contact you as soon as possible

Disclaimer

Thank you very much for visiting our website. Please read all the terms of this statement carefully before you use this website.

1. Part of the content of this site comes from the network, and the copyright of some articles and pictures involved belongs to the original author. The reprint of this site is for everyone to learn and exchange, and should not be used for any commercial activities.

2. This website does not assume any form of loss or injury caused by users to themselves and others due to the use of these resources.

3. For issues not covered in this statement, please refer to relevant national laws and regulations. In case of conflict between this statement and national laws and regulations, the national laws and regulations shall prevail.

4. If it infringes your legitimate rights and interests, please contact us in time, and we will delete the relevant content at the first time!

Contact: 010-60259772
E-mail: [email protected]

Communicate with professional consultants now!

  • National Service Hotline

    400-700-4979

  • Beijing Service Hotline

    010-60259772

Please be assured to fill in the information protection
Online consultation

Disclaimer

Thank you very much for visiting our website. Please read all the terms of this statement carefully before you use this website.

1. Part of the content of this site comes from the network, and the copyright of some articles and pictures involved belongs to the original author. The reprint of this site is for everyone to learn and exchange, and should not be used for any commercial activities.

2. This website does not assume any form of loss or injury caused by users to themselves and others due to the use of these resources.

3. For issues not covered in this statement, please refer to relevant national laws and regulations. In case of conflict between this statement and national laws and regulations, the national laws and regulations shall prevail.

4. If it infringes your legitimate rights and interests, please contact us in time, and we will delete the relevant content at the first time!

Contact: 010-60259772
E-mail: [email protected]