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Methods for website developers to deal with customers

Source: Shangpin China | Type: Development | Time: May 15, 2012
Beijing website construction Company Shangpin China（ ihucc.com ）: Among the numerous customers of customized website development, there are such people who will determine a website design Seo website optimization A few days after the plan, a sudden whim overturned the previous plan, or for various reasons, actively extended the website production progress indefinitely, leaving aside the production process agreed in the contract for the time being, as a website developer, how to deal with the "protracted war" of customers.

Take my company as an example, there is a very representative case. The customer is a department of a key university. At the beginning, he contacted us to revise the department's website. The contract period was 15 working days. After the designer provided the first draft, the other department told him that it would take a while to give feedback on the modification because the leader was too busy and other reasons, so the scheme was put on hold. A few days later, the customer took the initiative to contact the customer to modify the scheme, and then modified it. After that, the leader of the other party confirmed that the version should be modified according to this scheme. The website developer quickly started the follow-up work of cutting pictures and making templates. After a few days of completion, he delivered the website to the customer, but was told that the design scheme would still be discussed at a meeting to be modified (sweat! At this time, the website had been completed), So it was shelved. A few days later, the customer invited professionals from the art department of the university to make modifications. The website developers rewrote more than half of the template code on site. After the modification, the next day, the other party said that they would have a meeting to discuss the details of the column to adjust (it has been several months now). So they began to wait for a long time. After another N days, the other party finally got a reply: it probably means that the department has re designed the overall page of the website itself, and the website developers need to carry out follow-up production

In view of the above case, there was no doubt originally. The production process agreed in the contract was that the customer confirmed the website design draft, and after confirmation, it would be assigned to the website developer for subsequent template development and nesting. After the website was produced, the customer could not make major changes to the page style, which was a matter of principle, Just like the construction company had a hard time building the designed building, but was told that there was a problem with the design drawing, and the building needed to be demolished and rebuilt. In the design phase, you can endlessly modify the design drawing until the customer is satisfied. Once the customer has confirmed and completed the production process, and then returned to modify the design drawing for remaking, the cost will double.

Before the start of the project, it is better to write these agreements in the contract. In the middle of the project, it is necessary to understand the core decision-makers of the customer's department, that is, the "top leaders" we usually understand. It is better to let the people who can finally make decisions to determine the design scheme, and it is better to attach a paper confirmation agreement. If it is necessary to revise the scheme for some reason in the future, It is also necessary to note in the agreement that the additional cost even to the end, if the former is not feasible, it is better to give up the customer rather than let the customer feel that you are a very irresponsible company.

Design is different from others. Different people will have different opinions. Even the same person will have different ideas about the same design scheme at different times, but there must be a set of determined plans to promote the completion of the follow-up work. In the face of customers who like to fight a protracted war, especially the government, colleges and institutions, we should take certain strategies to deal with it, If the company wants to develop, it has to deal with this problem in a euphemistic way in the face of complex relationship networks and customer chains.
This article was published by Beijing Website Construction Company Shangpin China //www.sno-web.net/
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