Tencent Technology News (Hu Xiangbao) On February 3, it was reported that this morning, Sun Zhihong, the public relations department of Qunar.com, sent a letter to Fan Min, CEO of Ctrip, and Ding Xiaoliang, vice president of Ctrip, asking the other party to provide a list of so-called cheated consumers. This also means that the "threat gate" incident that broke out yesterday is heating up.
At 5:52 pm yesterday, Ctrip's public relations department sent an article to Tencent Technology, revealing that on February 2 this year, Dai Zheng, vice president of Qunar.com, abused Ctrip's employees as "bastards" through text messages, and threatened to publicly collect Ctrip's complaint cases, using all efforts to let CCTV 315 column group report. The screenshot of Dai Zheng's message was made public.
According to Ctrip's official disclosure, Dai Zheng threatened Lao Rong Jingyi, who was called "this bastard" by SMS, to be Wu Rongjing, an employee of Ctrip's Xiamen branch. The two sides had had some debate on microblog before.
Then, at 6:06 pm yesterday, Dai Zheng announced on Tencent Weibo that he began to collect all the complaints against Ctrip from all walks of life, and handed them to CCTV 315 column to strive for coverage and justice for each user.
"From now on, I will collect all cases of complaints against Ctrip from all walks of life in my own name. Please write down your complaints or connect with me. And send me your contact information privately. I will compile them into a volume and submit them to CCTV 315 column, striving for the report with all my strength! I will seek justice for every user! Can you just cover the sky with your hands? Can you just talk about Ctrip? You can frame whoever Ctrip wants to frame? I don't believe in this evil! " Dai Zheng emphasized this on Tencent Weibo.
In this regard, Ctrip's PR Department issued a document saying: "CCTV is a national organization and the mouthpiece of public opinion. Every year, 315 programs have a huge impact on the minds of consumers across the country. 315 programs have always had a fair and objective standard in selecting consumption cases. Qunar, as an enterprise, should also be one of the objects of 315's supervision. What's the reason and courage for Qunar to threaten to use all forces so boldly to make 315's column report Ctrip's negativity? "
At the same time, Ctrip has reported Dai Zheng's short message to the company's Legal Affairs and Public Relations Department for filing.
Yesterday's Qunar "Threat Gate" incident was caused by a Shanghai media report in January 2012 that a consumer was defrauded of more than 49000 yuan when buying a train ticket through Qunar merchants, and then a media report that the consumer did not search for a fraud phone number through Qunar. Before and after the incident, Ctrip released the Spring Festival travel safety ticket guide, reminding consumers to beware of fraud when buying train tickets and air tickets. Qunari believes that Ctrip is deliberately targeting itself, while Ctrip believes that it is a normal propaganda act responsible for consumers that it will issue similar reminders every time before the Spring Festival in the past three years. For this reason, Dai Zheng, vice president of Qunar, and Ctrip PR personnel had a heated debate on Weibo.
This morning, Qunar's public relations department sent a letter asking Fan Min and Ding Xiaoliang for the contact information of these consumers.
Attachment: Sun Zhihong, Public Relations Department of Qunar.com, sent a letter to Ctrip. Original text:
Dear Mr. Fan Min, CEO of Ctrip, and Mr. Ding Xiaoliang, Vice President
I'm Sun Zhihong from Qunar.com Public Relations Department.
On March 11, 2011, we found a complaint from a group purchase consumer on the Internet. In the original, "Where do guests go to wait for a group purchase website does not mean that the reservation is successful, but the service may be greatly discounted while enjoying low prices, which is very likely to become a" second-class citizen ". Mr. Zhang spent more than 100 yuan on group buying a standard room in a Beijing hotel. When he went to make a reservation, the hotel said that he could not arrange group buying guests to stay on weekends, or he had to wait because the room was full and could not be booked. "
When we were just preparing to deal with this complaint, we suddenly found that on March 15 to March 17, 2011, there were many different consumers with the same complaint on multiple media across the country at the same time. For example, Mr. Zhang (in Northeast China), Ms. Lin, a consumer in Xiamen, and Mr. Zhang, a citizen of Nanjing, all suffered the same experience: they spent more than 100 yuan to buy the standard room of a hotel in Beijing!
After investigation, we did not find a real consumer. What's more strange is that "all consumer complaints" have been filed with Ctrip's public relations department. Ctrip PR Department released the news of consumer complaints to the media.
In 2012, a more similar event was staged on the eve of the Spring Festival this year. On January 9, we found that Mr. Liu, a Shanghai consumer, was misled into making an offline remittance through an ATM machine and was defrauded of nearly 50000 yuan by a phishing website because he mistakenly searched Qunar.com supplier's phishing website in Baidu. We immediately sent staff to Shanghai to help consumers file a case with the public security bureau.
Just after dealing with Mr. Liu's affairs, suddenly, Mr. Li from Shangrao, Jiangxi, Mr. Ma from Fuzhou, Miss Wang from Xiamen and so on appeared all over the country with the same experience. And what is strikingly similar to the previous group purchase cases is that consumers also complain to the Ctrip PR Department, which will release consumer complaints to the media and decide where to go for fraud.
In the past year, we have been eager to serve these consumers and resolve their complaints. We have repeatedly urged the Ctrip PR Department for the contact information of these consumers, and have always been eager to establish a "Ctrip found Qunar.com consumer complaints hotline" with the Ctrip PR Department, so that we can solve Qunar.com consumer complaints sent by the Ctrip PR Department as soon as possible.
However, in the past year, our good wish to serve consumers has not been realized. Even seeking help from Ctrip's president level figures did not respond.
Here, I sincerely hope that Mr. Fan Min and Mr. Ding Xiaoliang can provide us with the contact information of these consumers today. As for Mr. Dai Zheng, he is most eager to provide more services and help for all consumers. So Mr. Fan Min and Mr. Ding Xiaoliang, can Ctrip provide us with the contact information of these consumers today? We would appreciate it very much.
Where to Go Sun Zhihong
February 3, 2012
