How to improve the satisfaction of government website construction

It is reported that so far, there have been more than 50000 Chinese government websites. These websites play an irreplaceable role in transmitting government information and serving social undertakings. However, the public's satisfaction with the government website has been at a low level. The government website has been criticized for its outdated information, lack of interaction and poor service. As the main platform for communication between the government and the public, where is the government website?

The government website should be the main channel for the public to understand public information, express interests, and reflect people's feelings and voices. However, on some government websites, the problem of slow update and lack of protection has been delayed for a long time. Complaints against the public are either evaded or irrelevant, and public opinion is only online.

Statistics show that at present, there are more than 50000 websites under Chinese government domain names. These data show that since 1999, China has implemented the government online project. After 14 years of construction, China's government websites have begun to take shape, and the government website system covering all departments of the central government has basically formed.

The popularity of government websites has quietly changed the concept of government administration. In order to make the content and situation of government websites more close to the needs of the public, governments at all levels continue to expand the efforts of information disclosure, strengthen the sharing of information resources, and take this as a starting point to improve administrative efficiency, serve administrative achievements, and effectively promote the transformation of government functions.

With the popularity of the Internet, information flows at the speed of light with the help of network power, and various information transmitted by the public is always monitoring the exercise of government rights. From the initial concept of skill based construction, to the concept of content based construction, and then to the current concept of service-oriented construction, governments at all levels have made multiple rounds of innovation in building a diversified service system. Mobile Internet access is the most popular and convenient Internet access method. Some local government websites have launched mobile clients to expand relevant service channels. These mobile applications not only integrate some basic government information such as notifications and announcements, but also provide a variety of service functions to facilitate public access to government resources anytime and anywhere.

In the Internet era, the public is more looking forward to the participation and interaction of the social public affairs movement. This obviously puts forward higher requirements for government websites, which are the main window for the public to understand the government. Unlike traditional media, the Internet is characterized by interactivity. However, in many government websites, the interaction between government websites and netizens is not optimistic.

On many government websites, it is very common for website services to be disconnected from departmental business. The interaction channels between the government and the public, such as department mailboxes and online complaints, opened on the government website, were not well reconciled with the business departments, or were ignored after opening, or the response content was disconnected from the business work, or the departments shuffled each other.

The current service level and capacity of government websites have formed a huge contrast with the strong demand of netizens for government online public services, which has become the main bottleneck for our government to exercise economic regulation, market supervision, social management and public service functions in the online society.

E-government should not solidify the traditional organizational structure and management process with advanced information technology, but reconstruct and reorganize the government structure and process according to the requirements of informatization. The service of government websites depends on the support and integration of skills and government affairs. Only when the government service mode is transformed into a real force to improve the level of public service, can new skills really play a role.

stay Government website construction How to embed website management into the government management process and realize the seamless connection between government information and service resource management and application is a problem that every government website should pay attention to.