Circular of the General Office of the State Council on Issuing the Guidelines for the Development of Government Websites

In order to further strengthen the management of government websites and guide all levels Government website Innovate and develop, deeply promote the construction of Internet government information data and convenient service platform, improve the government's online service capability, and formulate this guideline in accordance with the requirements of the CPC Central Committee and the State Council on comprehensively promoting the openness of government affairs and "Internet+government services", and in combination with the actual work of government websites in various regions and departments.

The government websites referred to in these Guidelines refer to the websites set up on the Internet by people's governments at all levels and their departments, dispatched offices and institutions undertaking administrative functions, which have the functions of information release, interpretation and response, service, interaction and exchange.

All regions and departments can refer to these Guidelines to formulate local and departmental government website management measures, standardize website domain names, strictly launch processes, strengthen supervision and assessment, promote resource intensive, and achieve orderly and healthy development of government websites.

1、 General requirements

（1） Guiding ideology.

Fully implement the spirit of the 18th CPC National Congress and the Third, Fourth, Fifth and Sixth Plenary Sessions of the 18th CPC Central Committee, thoroughly implement the spirit of General Secretary Xi Jinping's series of important speeches, the new concept of governance, new ideas and new strategies, earnestly implement the decisions and deployment of the CPC Central Committee and the State Council, comprehensively promote the "five in one" overall layout and coordinate the "four comprehensive" strategic layout, Firmly establish and implement the development concept of innovation, coordination, green, openness and sharing, meet the people's expectations and needs, break through information barriers, promote the sharing of government information resources, and constantly improve the government's online performance ability and service level in accordance with the requirements of building a law based, innovative, clean and service-oriented government, Promote the modernization of the national governance system and governance capacity with informatization, and let hundreds of millions of people have more sense of gain in sharing the achievements of Internet development.

（2） Development goals.

Adapt to the development and change of the Internet, promote intensive sharing, and continue to explore and innovate. By 2020, build the government website into a more comprehensive government affairs open platform, a more authoritative policy release and interpretation and public opinion guidance platform, a more timely response to concerns and convenient service platform, and build an overall linkage Efficient and beneficial online government.

（3） Basic principles.

1. Classification. According to the level of economic and social development and the public demand, the website category is scientifically defined, classified for guidance and standardized construction. The functional positioning of various government websites at all levels should be considered as a whole to highlight features and clarify the construction mode and development direction.

2. Problem oriented. In view of the problems that people strongly complain about, such as untimely updating, inaccurate information, resource sharing, interaction and response, and impractical services, we should improve the system and mechanism, deepen the division of labor and cooperation, and strengthen the content construction of government websites.

3. Benefit enterprises and people. Focusing on the needs of the enterprise masses, we will promote the openness of government affairs, optimize government services, improve user experience, and provide available, practical and easy-to-use Internet government information data services and convenience services.

4. Open and innovate. Adhere to open integration and innovation driven, make full use of big data, cloud computing, artificial intelligence and other technologies, explore the construction of a flexible website architecture, innovate service models, and create smart government websites.

5. Intensive economy. Strengthen overall planning and top-level design, optimize the allocation of technology, funds, personnel and other elements, avoid repeated construction, build a collaborative, standardized and efficient government website cluster based on a centralized shared resource library and a secure and controllable cloud platform.

2、 Division of responsibilities

（1） Management responsibilities.

The General Office of the State Council is the competent unit of national government websites, responsible for promoting, guiding and supervising the construction and development of national government websites. The general offices of provincial (district, city) people's governments and the general offices (offices) of various departments of the State Council are the competent units of government websites in their own regions and departments, and the general offices (offices) of departments of the State Council that implement system wide vertical management are the competent units of websites in their own systems. The competent unit shall be responsible for overall planning, supervision and assessment of government websites, and do a good job in the management of start-up integration, safety management, assessment, supervision and accountability. The general offices (offices) of the people's governments at the prefecture and county levels shall be responsible for the management of local government websites.

The Central Cyberspace Office coordinated the security management of government websites across the country. The Central Organization Office, the Ministry of Industry and Information Technology and the Ministry of Public Security are the cooperative supervision units of the national government websites, and jointly do a good job in website logo management, domain name management, ICP filing, network security level protection, and combating cyber crime.

（2） Station responsibilities.

1. The sponsor of the government website is generally the general office (office) of the government or the general office (office) of the department, which is responsible for the construction planning, organizational guarantee, healthy development, safety management and other responsibilities of the website. The sponsor can designate the internal organization of the general office (office) or entrust other specialized agencies as the undertaker, specifically implement the relevant requirements of the sponsor, undertake the construction and maintenance of the website technology platform, security protection, and daily operation guarantee work such as presentation design, content release, review and inspection, and dissemination and promotion. See the relevant parts of these Guidelines for the division of responsibilities of the intensive website platform.

2. The content materials of the government website are mainly provided by the business departments that produce the publicly available government information data and have the function of serving foreign government affairs. Relevant business departments should actively use government websites to publish information and provide services to ensure that the information provided is authoritative, accurate and timely; Establish a confidentiality review mechanism, prohibit confidential information from accessing the Internet, and do not disclose personal privacy and business secrets; Take the initiative to connect relevant business systems with government websites. The government website should integrate the front end of the access business system and display it uniformly. According to the needs of business departments, we should flexibly set up special columns, jointly plan and carry out special activities of online and offline linkage, and actively serve the government work.

3. Special personnel shall be responsible for editing the content of government websites. Specifically responsible for timely release and update of website content, unified management of data resources, integration and processing of information services, response to interactive appeals, optimization and innovation of presentation forms, etc. Do a good job in planning, collecting, compiling and publishing information content, strengthen on duty review, timely discover and correct errors and omissions, and ensure that the website content is accurate and the service is practical and useful.

4. Special personnel shall be responsible for the technical operation and maintenance of government websites. Be specifically responsible for the construction and technical support of the website platform, and do a good job in software and hardware system maintenance, function upgrading, application development, etc. In accordance with the requirements of laws, regulations, policies and standards such as the Cyber Security Law, carry out detection, evaluation and security construction, and regularly conduct security inspections on websites to eliminate hidden dangers in a timely manner. Constantly improve security protection measures such as anti attack, anti tamper and anti-virus measures, strengthen daily inspection and monitoring, and timely and properly handle problems or emergencies found to ensure the safe, stable and efficient operation of the website platform.

3、 Opening and integration

（1） Website opening.

Government websites are divided into government portal websites and departmental websites. In principle, the people's governments and their departments at or above the county level can set up at most one website in one unit.

1. Classified opening.

Government portal. People's governments at or above the county level and departments under the State Council should set up government portals. In principle, villages, towns and sub districts do not set up government portals, but open government affairs and provide government services through government portals at higher levels. The existing township and street websites should integrate the content into the portal website of the superior government as soon as possible. Towns and sub districts with special needs can retain or open websites after their applications are approved according to the procedures for opening government portal websites.

Department website. Provincial and municipal government departments, as well as institutions at or above the county level where the system wide vertical management departments are located, can open their own websites as required.

In principle, county-level government departments do not set up government websites, but open government affairs and provide government services through the county-level government portal. Existing county-level government department websites should integrate the content into the county-level government portal website as soon as possible. County level government departments with special needs can retain or open websites after their applications are approved by referring to the department website opening process.

When regions and departments carry out major activities or special work, in principle, they do not set up special websites separately, but can set up special columns on government portal websites or department websites to do relevant work well. If the established special website only involves the responsibility of a single government department, the content should be integrated into the relevant government website as soon as possible; If the responsibilities of multiple government departments are involved, the content should be integrated into the government portal website or the website of the leading department.

2. Opening process.

(1) Provincial governments and departments under the State Council plan to set up portal websites, which will be reported to the general offices (offices) of their respective regions and departments to handle relevant matters according to the procedures after being approved by the main responsible comrades of their respective regions and departments, and reported to the general office of the State Council for filing. The people's government at the prefecture, city and county level plans to open a government portal, which should be approved by the main responsible comrades of the government at the same level. The general office (office) of the government at the same level should submit an application to the general office (office) of the government at the higher level, review it level by level, and report it to the general office of the people's government at the provincial (district, city) level for approval.

The people's government departments at the provincial, prefecture and municipal levels that plan to open departmental websites should submit an application to the general office (office) of the people's government at the same level after obtaining the consent of the main responsible comrades of the department, review it level by level, and report it to the general office of the people's government at the provincial (district, city) level for approval. Grass roots departments implementing system wide vertical management plan to set up department websites, which shall be submitted to the general office (office) of the superior department for level by level review after being approved by the main responsible comrades of the department, and then submitted to the general office (office) of the relevant department (office) of the State Council for approval.

(2) The sponsor of the government website submits an application to the preparation department for attaching the website logo of the party and government organs, and registers the domain name of the government website according to the process; Apply to the local competent telecommunications department for ICP filing; File with the public security organ according to the relevant requirements of network system security management.

(3) The sponsor of the government website shall submit the basic information of the website, which shall be reviewed level by level and reported to the General Office of the State Council for obtaining the government website identification code before the website can be launched. The newly opened government portal website shall publish the opening announcement on the superior government portal website; The newly opened department website shall publish the opening announcement on the government portal website at the same level. Government websites that fail to pass the security test shall not be launched.

3. Name specification.

Government portals and departmental websites should be named after the names of their local regions and departments. If the existing name does not meet the requirements, it shall be adjusted as soon as possible, or the standard name shall be added in the existing name display area. The full name of the government website shall be prominently displayed in the head logo area.

4. Domain name specification.

Government websites should use English domain names with the suffix. gov.cn and Chinese domain names that meet the requirements, and English domain names with other suffixes are not allowed. The portal website of the Central People's Government uses the domain name of "www.gov.cn", and other government portal websites use the domain name of "www.□□□. gov.cn" structure, where □□□ is the pinyin or English string corresponding to the name of the local area, the department and the institution. For example, the domain name of the portal website of Beijing Municipal People's Government is www.beijing.gov.cn, and the domain name of the portal website of the Ministry of Commerce is www.mofcom.gov.cn.

The department website shall use the subordinate domain name of the government or superior department portal website, and its structure shall be "○ □□□. gov.cn", where ○ is the pinyin or English string of the department name. For example, the domain name of the website of Baoding Water Resources Bureau is slj.bd.gov.cn.

Government websites should not register multiple domain names, and existing domain names that do not meet the requirements should be gradually cancelled. If there are multiple domain names that meet the requirements, the main domain name should be specified. In principle, the website of website columns and content pages shall be in the form of "www. □□□. gov.cn/.../..." and "□□□. gov.cn/.../...". The domain names of newly opened government websites, columns and content pages shall be set according to the requirements of the Guidelines, and the original domain names that do not meet the requirements of the Guidelines shall be gradually adjusted.

5. Logo and slogan.

Logo is an important visual element in building the brand image of government websites. All regions and departments can design website logos according to regional characteristics or department characteristics. The logos should be distinctive, easy to identify, beautiful, easy to remember and promote.

Government websites generally do not set up slogans. If necessary, the exhibition can be designed according to the development philosophy and objectives of the region and the department.

（2） Website integration.

Generally, government portals cannot be shut down. Website revision and upgrading shall be carried out under the condition of ensuring normal operation.

1. Website migration.

If the government website needs to be permanently offline due to its inability to maintain, the sponsor's cancellation and merger, or the relevant intensive requirements, the original content should be integrated and migrated. The integrated migration shall be applied by the sponsor, reviewed level by level, and approved by the general office of the provincial (district, city) people's government or the general office (office) of the department under the State Council before it can be started. The website to be migrated shall hang the migration announcement information in a prominent position on the homepage of the website, and then cancel the registration logo, certificate information (such as ICP filing number, party and government organ website logo, public security organ filing logo, etc.) and domain name to the administrative department, and report the website change status to the General Office of the State Council. After the website is migrated, an announcement shall be made on the website of the superior government or the portal website of the government at the same level to explain the whereabouts of the original content. In principle, relevant announcement information shall be kept for at least 30 days.

2. Temporary offline.

If the government website needs to be temporarily offline due to rectification and other reasons, the sponsor shall submit an application, review level by level, and the temporary offline can only be done after the approval of the general office of the provincial (district, city) people's government or the general office (office) of the department under the State Council. At the same time, an announcement shall be made on the website and the government portal website at the same level. Temporary offline shall not exceed once a year, and the offline time shall not exceed 30 days.

If the government website is ordered to be shut down urgently due to irresistible factors, such as long-term power failure and network disconnection, or the relevant provincial (district, city) people's government offices or general offices (offices) of departments under the State Council are required to report in writing to the Office of the State Council in a timely manner, not counting the offline times of the current year.

If the government website is not offline or rectified according to relevant procedures and requirements, the general office of the relevant provincial (district, city) people's government or the general office (office) of the department under the State Council shall seriously hold the person in charge of the website sponsor accountable.

3. Web page archiving.

Web page archiving is the process of sorting, storing and utilizing the historical web pages of government websites. In case of integration, migration and revision of government websites, valuable original pages should be archived. The archived page should be accessible normally and clearly marked with "archived" and archiving time in a prominent position.

（3） Change filing.

In case of any change in the host unit, person in charge, contact information, website domain name, main structure or access address of the column of the government website due to institutional adjustment, website revision and other reasons, it shall timely file with the superior competent unit and update the relevant information. If the domain name of the website changes, an announcement shall be made on the original website.

4、 Website Features

The functions of government websites mainly include information release, interpretation and response, and interactive communication. Government portals and departmental websites with external service functions also provide service functions. The Chinese government website should play its role as the first platform for government affairs openness and the general portal for government affairs services, build an open government website system architecture, and the websites of provincial governments and departments of the State Council should actively connect with the Chinese government website.

（1） Information release.

All regions and departments should establish and improve the information release mechanism on the government website to timely and accurately release information on important government meetings, activities and decisions. After the documents of the State Council are publicly released on the Chinese government website, all regions and departments should reprint them on their own websites in a timely manner, increase publicity efforts, and implement the documents of the State Council.

The government website shall scientifically classify and timely update the information and data released, so as to ensure accuracy and authority and facilitate public use. Optimize and adjust the columns where the information data cannot be continuously updated or maintained. When the published static information changes or adjusts, it should be updated and replaced in a timely manner. When government websites use maps, they should use the standard maps issued by the surveying, mapping and geological information departments or the maps with the map review number obtained according to law.

1. General information. Release introductory information on economy, society, history, geography, humanities, administrative divisions, etc.

2. Institutional functions. Release information such as organization setting, main responsibilities and contact information. When publishing the functional information of multiple institutions on the same website, it should be published in a centralized and standardized manner and in a unified presentation form.

3. Responsible person information. Publish the information of the person in charge of the region, department and organization, including name, photo, resume, supervisor or work in charge, as well as important speeches.

4. Documentation. The accurate classification and search function shall be provided for the release of local and departmental regulations, rules, government documents that should be actively disclosed, and relevant laws and regulations. In case of modification, abolishment and invalidation of relevant documents, they shall be disclosed in a timely manner and clearly marked on the issued original documents.

5. Government affairs. Release information that needs to be widely known by the public, such as government affairs news, notices, announcements, and work updates of the region and the department, and reprint important information released by superior government websites and government portals at the same level. When publishing or reprinting information, the source shall be indicated to ensure the accuracy of the content. For important information, relevant pictures and videos shall be distributed if conditions permit.

6. Information disclosure guide, catalogue and annual report. Publish the government information disclosure guide and the government information disclosure directory, and update them in a timely manner. The information disclosure directory should be linked and integrated with the website document database and relevant column content, and specific information can be retrieved through the directory to facilitate public search. Release the annual report on government information disclosure as required.

7. Data release. Release the statistics of the local industry with high social concern, such as population, natural resources, economy, agriculture, industry, service industry, finance, and livelihood security. Strengthen the docking with relevant systems of business departments, dynamically update relevant data through data interfaces, and do a good job of data docking and front-end integration with government portals at the same level, Chinese government websites and other websites. The data should be scientifically and reasonably classified according to the theme, region, department and other dimensions, and displayed and interpreted through charts, diagrams, maps and other visual methods. It provides convenient data query function, which can be retrieved by data item, time cycle, etc., dynamically generate data chart, and provide download function.

8. Data opening. On the premise of ensuring security and protecting privacy in accordance with the law, the government data set is opened to the public in a machine-readable data format through centralized regulation of government websites, and is continuously updated to provide data interfaces for the public to develop new applications. Before data opening, confidentiality review and desensitization treatment shall be carried out, and expired data shall be timely cleaned and updated or marked with expired and invalid identification. The government website shall disclose the data directory that has been opened on the website, and indicate the browsing volume, downloading volume and interface call of each data set. The national government data unified open platform and the Chinese government network should do a good job of data docking and front-end integration to form a unified data open portal.

（2） Interpret the response.

1. When the government website publishes the important policy documents of the region and the department, it shall publish the interpretation materials provided by the document preparation and distribution department, the leading or drafting department. The background, objectives, tasks, main contents and problems to be solved of the policy are introduced in detail through various forms of interpretation, comments and interviews. When the documents of the State Council are released to the public, press releases and supporting policy interpretation materials should be released simultaneously on the Chinese government website.

2. The government website should, based on the policy documents and interpretation materials to be released, work with the business department to produce interpretation products that are easy for the public to understand and spread on the Internet, sort out, classify, refine and simplify the policy documents and interpretation materials from the actual needs of the public in production and life, and reorganize and organize them through digitization, diagrams, audio, video Animation and other forms to show. The website interpretation product must be consistent with the document content, and the document shall be released in a timely manner after being online.

3. The government website should do a good job in the correlation between the policy documents and the interpretation materials, provide the page entry of the interpretation materials on the policy documents page, and link the relevant content of the policy documents on the interpretation materials page. Timely reprint the media review articles that interpret the spirit of the policy documents in place to form a joint force of communication and enhance the communication power and influence of the policy.

4. For major emergencies involving the region and the department, under the guidance of the publicity department, timely release the response information provided by the relevant response subject according to the procedures, publish the objective facts, and release dynamic information according to the event development and work progress to show the government's attitude. For the hot issues concerned by the public, relevant business departments should be invited to give authoritative and positive responses, clarify policies, and dispel doubts. For online rumors involving the region and the department, timely release the rumor refutation information of relevant departments. The response information should be actively pushed to various traditional media and new media platforms to expand the scope of communication and enhance the interaction effect.

（3） Service.

1. The people's governments of all provinces (districts, cities) and relevant departments of the State Council should rely on the government portal website, integrate local government service resources and data, and accelerate the construction of an authoritative and convenient integrated Internet government service platform. The Chinese government network is the general portal of the national government affairs service, and the online government affairs service platforms of all regions and departments should take the initiative to do a good job of docking.

The government website should set up a unified service portal, publish the directory of local and departmental government affairs services, and provide centralized online services. It is necessary to prepare a list of online service resources of the website, scientifically classify, uniformly name and reasonably present the service items according to the theme, object and other dimensions. The online availability of each service item shall be indicated, and those that can be handled online throughout the whole process shall be highlighted. Non governmental service items should be strictly reviewed, carefully provided and safe.

2. The service function should organically link the information resources in the document database, interactive communication platform, and question and answer knowledge base, and provide relevant laws and regulations, policy documents, frequently asked questions, consultation complaints, supervision and reporting portals on the event list page or the service guide page to achieve integrated services. Information service resources such as document databases and question and answer knowledge bases built on the websites of provincial governments and State Council departments should be actively linked with the Chinese government network to form an interconnected government information resource database.

3. Integrate the front-end functions of the business department service system, use the electronic license library and unified identity authentication to comprehensively provide online booking, online declaration, online consultation, online query, electronic supervision, public evaluation and other functions, so as to achieve unified acceptance, unified record and unified feedback of the website.

4. Refine and standardize the handling guide, and list the basis conditions, process time limit, charging standards, precautions, handling agencies, contact information, etc; Specify the requirements for the name, basis, format, number of copies, signature and seal of the materials to be submitted, and provide the specification form, filling instructions and demonstration text to ensure that the content is accurate and consistent with offline.

5. Record the online business process of enterprise masses throughout the process, summarize and analyze key data such as consultation, appointment, consultation, application, acceptance and feedback, and provide reference for business departments to simplify and optimize service processes and facilitate enterprise masses' business.

（4） Interactive communication.

1. The government portal should build a unified interactive communication platform, and realize the functions of message comments, online interviews, surveys, consultation complaints and instant messaging according to work needs, so as to provide platform support for listening to public opinions, understanding people's wishes, gathering people's wisdom and responding to people's voices. The interactive communication column set up on the department website shall try to use the unified interactive communication platform of the government portal website. The interactive communication column shall indicate the purpose, purpose and usage of the program.

2. Information release, interpretation response and service columns should provide message comments and other functions through a unified interactive communication platform to achieve data aggregation and unified processing.

3. When setting up interactive communication columns on government websites, it is necessary to strengthen the review and organizational guarantee, ensure the orderly participation of netizens, improve the interaction frequency of business departments and enhance the interaction effect. Establish mechanisms for reviewing, handling and feedback of netizens' opinions and suggestions, so as to ensure that everything is implemented and echoed, so as to better listen to the public opinion and pool the wisdom of the people. Local and departmental websites should carefully study and deal with the opinions and suggestions of netizens transferred from the Chinese government website and give timely feedback.

4. The opinions and suggestions collected should be carefully studied and judged. The public opinion information drafted should objectively and truly reflect the aspirations and concerns of the masses. The policy suggestions with reference value should be transferred to the business department for research and handling according to the procedure, and the reply should be made. If the reply provided by relevant units is perfunctory and evasive, or does not answer the question, it shall be returned and actively communicated, and relevant units shall be urged to reply again.

5. Publicize the acceptance and feedback of opinions and suggestions, and list the acceptance date, reply date, reply department, reply content and relevant statistical data. If special opinions and suggestions are collected, the adoption shall be announced on the website. If you accept the opinions and suggestions of netizens in the form of e-mail, you should check the mail in the e-mail every day, handle the mail in a timely manner and disclose the handling of the mail.

6. Regularly sort out the contents of Internet users' inquiries and replies, classify, summarize and structuralize them according to their themes and concerns, prepare a knowledge base, and implement dynamic updating. When netizens put forward similar inquiries, push the response caliber for reference.

5、 Intensive sharing

Intensification is an effective way to solve the problems of "information island" and "data chimney" of government websites. Through the unified standard system, unified technology platform, unified security protection, unified operation and maintenance supervision, we should centralize the management of information data and provide content services, so as to achieve the optimization and integration of government website resources, platform integration and security, data mutual recognition and sharing, standardized management, convenient and efficient services.

（1） Promote intensification according to responsibilities.

1. Each province (district, city) should build an intensive platform for local government websites. With the approval of the general office of the provincial (district, city) people's government, sub provincial cities, conditional prefecture level cities or districts (counties) under the jurisdiction of municipalities directly under the Central Government can build an intensive platform for local government websites, and achieve interconnection and synergy with provincial platforms.

The departments of the State Council should build an intensive platform for their own government websites, and internal institutions should not build a website technology platform alone. In principle, the departments of the State Council that implement system wide vertical management should build an intensive platform for their own government websites, and they can build two levels of platforms for departments of the State Council and provincial vertical management departments according to the actual situation.

The general offices of provincial (district, city) people's governments and the general offices (offices) of departments under the State Council are responsible for the overall promotion, organization, coordination and assessment management of the intensification of government websites in their respective regions and departments, and should designate special agencies to study the construction needs, technical routes, system architecture, deployment strategies, operation and maintenance mechanisms, security protection systems, etc. of the intensification platform.

2. The websites of provincial government departments should be deployed on the provincial platform. Portal websites of municipal and county-level governments, websites of municipal government departments and websites of dual management departments shall be deployed on provincial platforms or approved municipal platforms.

Implement the website of the system wide vertical management department, and deploy it on the corresponding platform according to the requirements of the relevant departments of the State Council. The websites of the internal institutions of the departments of the State Council that have been opened should be intensively connected to the intensive platform of the departments of the State Council.

Other approved government websites shall be deployed on the corresponding provincial and ministerial platforms or approved municipal platforms.

3. The management department of the intensive platform and the sponsor and undertaker of the government website on the platform shall determine their respective responsibilities through consultation based on the actual situation. In principle, the sponsor and undertaker of each government website shall be responsible for the column planning, content guarantee and other work of the website, and arrange relevant funds by themselves. The management department of the intensive platform should do a good job in technical support and security assurance. If the built intensive platform cannot meet the personalized needs of relevant government websites, the management department of the intensive platform should communicate and negotiate with the host and undertaker units, actively cooperate and respond in a timely manner.

4. Grass roots department websites deployed on the department intensive platform of the State Council should do a good job of information content assurance according to the requirements of the competent units corresponding to the grass-roots department websites. The management department of the intensive platform should actively respond to the needs of grass-roots departments such as website opening and integration, column customization, etc.

（2） Platform function and safety protection.

1. The intensive platform should provide the following functions to the government website on the platform: site management, column management, resource management, and authority management; Content release, leader mailbox, collection survey, online interview; In station search, evaluation and supervision; User registration and unified identity authentication; Personalized customization, content push, operation and maintenance monitoring, statistical analysis, security protection, etc. At the same time, it is necessary to have the expansibility of docking and integration with systems and databases such as government affairs openness, government affairs services, electronic license database, etc. CDN (Content Distribution Network) and other technologies can be used to improve the processing efficiency and response speed of access requests.

2. The intensive platform should make full use of cloud computing, big data and other related technologies to meet the construction needs of the local government website, the department and the system. It can be built on a third-party cloud platform that meets the security requirements. The daily management, assessment and supervision of the intensive platform should be strengthened to ensure safe and stable operation.

（3） Share shared information resources.

1. Build a unified information resource database for the whole platform that is scientific in classification, centralized and standardized, shared and shared. According to the principle of "warehousing before use", the information resources from all government websites on the platform are managed in a unified way to achieve unified classification, metadata, data format, call and supervision.

2. Based on the information resource database, electronic certificate database and unified identity authentication system, and starting from the needs of users, promote cross website, cross system, and cross level resource mutual transfer and information sharing and mutual recognition across the platform.

3. In principle, the information, services and interactive resources of township, sub district and county government departments should be seamlessly integrated into the relevant columns of the county government portal website, which should be uniformly displayed by the county government portal website to achieve the centralization and sharing of information, services and interactive resources. After the provincial and municipal government departments' websites are intensively integrated into the unified platform, the information resources should be included in the unified information resource database for sharing and management. At the same time, they can be displayed in the form of department websites, with relatively independent pages and columns reserved. The website of the vertical management department of the whole system shall be implemented, and the information resources shall be managed by the relevant departments of the State Council in principle.

6、 Innovative development

（1） Personalized service.

Focusing on users, we will create a dedicated homepage for individuals and enterprises, provide personalized, convenient and intelligent services, realize "thousands of people and thousands of networks", and "record life, manage life, and serve life" for individuals and enterprises. Provide multilingual services according to the characteristics and needs of user groups. Focusing on the needs of special groups such as the disabled and the elderly to obtain website information, we will continue to improve the level of information accessibility.

Optimize the search function of government websites, and provide functions such as automatic correction of typos, keyword recommendation, pinyin conversion search and popular language search. Adjust the ranking of search results according to users' real needs, provide multi-dimensional classified presentation, aggregate relevant information and services, and realize "search as a service".

Through natural language processing and other related technologies, users' inquiries can be answered automatically, and those who cannot answer or cannot answer can be transferred to manual services. Use voice, image, fingerprint recognition and other technologies to identify users and provide quick registration, login, payment and other functions.

（2） Open architecture.

Build an open government website system framework. On the basis of meeting the basic requirements, support the integration of new technologies, load new applications, expand new functions, and continue to upgrade with the development of technology to achieve smooth expansion and flexible expansion.

Open the online government service interface, introduce social forces, actively use the third-party platform, carry out services such as appointment query, certificate sending and online payment, and innovate the service mode, so that the public can enjoy more convenient and efficient online services.

We will establish and improve the mechanism of public participation in the network, encourage and guide the masses to share their experience of using the network, carry out supervision and review, explore the mass creation of website content, and form a new situation of jointly operating the network.

（3） Big data support.

Conduct big data analysis on the basic attributes of website users, content and time of historical visit pages, search keywords and other behavioral information, study and judge the potential needs of users, and take the initiative to push highly relevant and timely information or services for users in combination with customized information.

Research and analyze the updating, browsing, reprinting, evaluation and service use of each column of the website, and make an objective quantitative evaluation on the implementation of the decision-making deployment, information release, interpretation and response, service, interaction and communication of relevant business departments, so as to provide suggestions for improvement and reference for scientific decision-making.

（4） Multi channel expansion.

Adapt to the development and change of the Internet and the public use habits, promote the extension of government websites to mobile terminals, self-service terminals, hotlines, new government media and other channels, and provide enterprises and the masses with various and convenient information access and service channels. To improve the quality of government affairs new media content release, government affairs information from government websites can be reprocessed and recreated, and released in the form of digitization, charts and diagrams, audio and video, and other forms popular with the public. Carry out responsive design to automatically match and adapt to multiple terminals. Establish and improve the manual online service mechanism, integrate the existing service hotline resources, improve the knowledge base, respond to the demands of netizens in a timely manner, and answer the doubts of netizens. Strengthen cooperation with online media, television broadcasting, newspapers and magazines, etc., and spread the voice of government websites through public search, social networking and other common platforms and channels. Carry out online and offline collaborative promotion activities to improve the user stickiness, public awareness and social influence of government websites.

7、 Safety protection

According to the requirements of the Network Security Law and other requirements, government websites should implement the network security level protection system, take necessary measures to prevent attacks, intrusion and damage to government websites and accidents that affect the normal operation of government websites, so as to ensure the stable, reliable and safe operation of websites. Under the guidance of the network information and public security departments, strengthen the construction of network security monitoring and early warning technology. Website security and website opening should be planned, constructed and implemented simultaneously.

（1） Technical protection.

1. The government website server shall not be placed overseas, and it is prohibited to use the physical server and virtual host provided by overseas institutions. Give priority to the procurement of network products and services that have passed the security review. Key equipment and special safety products used shall pass safety certification and safety inspection. Government websites listed as key information infrastructure shall be protected with emphasis on the basis of strict implementation of the hierarchical protection system, and shall not use network products and services that have not passed the security review. Regularly carry out security inspection and assessment on government websites as required.

2. Deploy necessary security protection equipment to deal with risks such as virus infection, malicious attack, webpage tampering and vulnerability utilization, and ensure the safe operation of the website. Operating system, database, middleware and other software should follow the principle of minimum installation, only install services and components necessary for application, and install security patches in a timely manner. The deployed equipment and software should have the performance matching the website access requirements. Divide network security areas, strictly set access control policies, and establish secure access paths.

3. The foreground publishing page and the background management system should be deployed in different host environments, and strict access control policies should be set to prevent the background management system from being exposed to the Internet. It is necessary to conduct security analysis and test on the code of the application software, identify and deal with possible malicious code in a timely manner. Classify and manage important data and sensitive data, and do a good job of encrypted storage and transmission. Strengthen the security management of the background publishing terminal, carry out security inspection regularly, and prevent the terminal from becoming the risk portal of the background management system.

4. Strengthen user management, and set authentication mechanisms with different security strengths according to user categories. It is prohibited to use the system default or anonymous account, and create necessary management users according to actual needs. Two or more authentication technologies shall be used to determine the identity of the management user. Strictly set access and operation permissions, and realize the separation of user permissions for system management, content editing, content auditing, etc. The operation behavior of the management user should be recorded. Strengthen the user data security protection of the website platform.

5. Use password algorithms and products that conform to the national password management policies and standards, and gradually establish a password based network trust, security support and operation supervision mechanism.

6. In website construction, trusted computing, cloud computing, big data and other technologies should be used, and intensive means should be used to carry out website group construction, reduce Internet exports, achieve unified management and protection of websites, and improve the comprehensive protection capability of websites.

（2） Monitoring, early warning and emergency disposal.

1. Establish a security monitoring and early warning mechanism to monitor the website's hardware environment, software environment, application system, website data and other operating conditions in real time, as well as the website's horse hanging, content tampering and other attacks, and alarm and deal with abnormalities. Regularly conduct a comprehensive scan of website applications, operating systems, databases, and management terminals to identify potential security risks and handle them in a timely manner. The website operation log shall be kept for at least six months. Pay close attention to the early warning and notification information of system vulnerabilities, computer viruses, network attacks, network intrusions, etc. issued by the competent departments of Netcom and Telecom, and respond in a timely manner.

2. Establish an emergency response mechanism, formulate an emergency plan and file it with the competent authorities of local and local government websites and network security emergency departments, clarify the emergency response process, carry out emergency drills, and improve the ability to deal with network attacks, virus intrusion, system failures and other risks in an emergency. In case of any safety incident, the emergency plan shall be immediately launched for timely disposal and reported to the relevant management department according to the regulations.

3. Timely deal with fake government websites. Counterfeit government websites refer to illegal websites that are run in the name of a false government agency or in the name of a government or department, and mislead the public by using the same or similar logos (names, domain names, logos, etc.), content, and functions as government websites. For fake government websites found by monitoring or reported by netizens, after verification, the general offices of the relevant provincial (district, city) people's governments or the general offices of the departments under the State Council should timely consult with the online information department for handling. The network information department coordinates with the competent telecommunications department, the public security department and other departments to actively cooperate and timely dispose of the domain name resolution and Internet access services of counterfeit government websites. The public security organ, together with the relevant departments, shall crack down on the operators of fake government websites according to law.

（3） Management requirements.

1. Specify the person responsible for the security of government websites and implement the responsibility for security protection. Strengthen safety training, regularly carry out safety education, technical training and skill assessment for relevant personnel, and improve safety awareness and prevention level. Investigate the responsibility of safety accidents caused by dereliction of duty. For government websites listed as key information infrastructure, security background review shall be carried out for personnel in key positions.

2. In accordance with the requirements of laws, regulations, policies and standards such as the Cyber Security Law, develop and improve the security management system and operating procedures, do a good job in website security grading, filing, detection and evaluation, rectification and inspection, and improve the website's ability to prevent tampering, viruses, attacks, paralysis, hijacking, and leakage.

3. Establish a government website information data security protection system, and collect and use user information data in accordance with the principles of legality, legitimacy and necessity. The government website should strictly manage the stored information data, and regularly and comprehensively backup the website data through disk array, web page acceleration service and other ways to improve the disaster recovery backup capability; Use symmetric and asymmetric encryption technology to double encrypt website data; By setting up a special encryption channel, strictly control data access rights, ensure security, and prevent data leakage, damage, and loss.

8、 Mechanism guarantee

（1） Regulatory mechanism.

1. Normalized supervision. All regions and departments shall carry out at least one patrol and spot check on the information content of their government websites every quarter, and the spot check proportion shall not be less than 30%. After each spot check, the inspection shall be made public on the portal website in a timely manner. If the problem is serious, it shall be reported and the responsible person shall be interviewed. Assign special personnel to deal with netizens' error correction opinions in a timely manner every day, transfer them to the relevant website sponsor for processing within one working day, and reply to netizens within three working days. All message handling shall be made public, except for special circumstances such as untrue reports. Regularly organize the inspection of government website security management and technical protection measures. Prepare the annual report of government website supervision and make it public before January 31 every year.

2. Assessment and evaluation. Formulate evaluation methods for government websites, incorporate the evaluation results into the annual performance evaluation of the government, and include them into key supervision items. Improve the reward and punishment accountability mechanism, promote advanced experience for websites with excellent evaluation, and give praise and rewards to relevant units and personnel. For websites with many problems, relevant supervisors, organizers and responsible persons shall be notified. For serious consequences caused by website problems, the responsible leaders and relevant responsible persons should be held seriously accountable. The work effect can be evaluated objectively, fairly and from multiple perspectives by means of third-party evaluation, professional organization evaluation, social situation and public opinion survey, etc.

3. Personnel training. The government website work will be included in the cadre education and training system, regular training will be organized, and the improvement of online performance ability will be an important part of the training, so as to continuously improve the awareness and level of the government staff to know, understand and use the Internet. Strengthen the training of professional talents, and build a professional team with comprehensive capabilities such as information collection, topic selection planning, editing and processing, big data analysis and security assurance, familiar with government affairs and Internet communication laws, and a high sense of political responsibility and responsibility. Actively carry out pilot demonstration, set up a model, establish an exchange platform, strengthen business discussion, share experience and practice, and jointly improve the ability of pipe network, network construction and network management.

（2） Operation and maintenance mechanism.

1. Special person is responsible for the system. Designate a special person to take full responsibility for the information content and safe operation of the government website. Specify the responsible person of the column, and be responsible for the topic selection planning, information compilation and distribution, content quality, etc. of the column. Strictly review the process, ensure that the information content is consistent with the original provided by the business department, and timely communicate if there is any problem with the original. If the information on other non-governmental websites is reproduced, the content review and confidentiality review should be strengthened.

2. On duty network reading system. Establish a 24-hour duty system, deal with emergencies in a timely manner, edit, review and release relevant manuscripts. Set up quality management posts, strengthen daily monitoring, through machine scanning, manual inspection and other methods, carry out daily patrol inspection on the overall operation of the government website, link availability, column updates, information content quality, etc., browse the website content every day, especially carefully review the newly released manuscript information, timely find problems, correct errors and omissions, and make records.

3. Resource management mechanism. The chief editor of the website column fetches resources from the information resource database according to the authority, and configures and improves the columns. The resource database management team should do a good job in the management of warehousing resources, record the use of resources in detail, conduct mining analysis, and put forward suggestions on column optimization and new application development.

4. Budget and project management system. We will consider and scientifically verify the need for content assurance and operation and maintenance funds, incorporate government website funds into the department budget in full, formulate fund management measures and strengthen management. Establish project management system, standardize project initiation, bidding and acceptance, and manage project requirements, progress, quality and documents. Standardize and strengthen the procurement management, strictly abide by the government procurement system and process specifications, and those within the scope of government procurement must be implemented in accordance with national laws and regulations, so as to achieve "all procurement shall be done". For outsourced businesses and matters, the service unit's business capability, qualification and management system shall be strictly reviewed, and the requirements for personnel, content, quality and work information protection of outsourced services shall be specified to ensure that personnel, services and safety are in place.

5. Annual report system. It is necessary to prepare the annual work report of the government website, which mainly includes the total number of annual information releases and the number of each column releases, the total number of user visits, the number of service items and acceptances, the handling of Internet users' messages, as well as the platform construction, the opening of special topics, new media communication, innovative development and mechanism guarantee, to ensure the authenticity, accuracy and integrity of the data, Open to the public before January 31 every year.

（3） Communication and coordination.

1. The General Office of the State Council shall establish a cooperative working mechanism with the Central Propaganda Department, the Central Cyberspace Office, the Central Organization Office, the Ministry of Industry and Information Technology and the Ministry of Public Security, and the general offices (offices) of local people's governments at or above the county level shall establish a cooperative mechanism with their own propaganda, cyber information, staffing, telecommunications authorities and public security departments, so as to communicate and exchange major issues on government websites Information sharing publicity and problem handling.

2. The general offices (offices) of all regions and departments should establish a government public opinion response coordination mechanism with the propaganda and online information departments, release response information through government websites, news media and online media in a timely manner, and simultaneously push to government microblog, WeChat and other new government media, expanding the scope of power information dissemination. The government website should establish a communication and coordination mechanism with the news and publicity departments and major media, and jointly do a good job in policy interpretation, hot spot response and website dissemination.

（4） Collaboration and linkage.

1. Establish a coordination and linkage mechanism between government websites to smooth communication channels. Important policy information published on the website of the superior government and the portal website of the government at the same level shall be reproduced within 12 hours; Important information that needs to be published by the superior government website or the government portal website at the same level should be timely submitted and published through consultation, so as to jointly create a government website system with overall linkage and synchronous voice.

2. The important policy information released by the State Council through the Chinese government website and the State Council client that has guiding significance for the overall work and needs to be widely known by the society, and the websites of all departments of the State Council and local governments at all levels and their new government affairs media should be timely and fully reproduced; Relevant departments and local websites shall timely reproduce the policy information related to a certain industry or region.

3. Encourage all departments of the State Council and provincial governments to settle in the State Council client, timely release the implementation of important decisions and deployment of the State Council, and provide services.